"Kill them with kindness" is one of my favorite sayings. It is even better when it is in use. Unfortunately, I do not always remember that, especially when someone has ticked me off, hurt my feelings or insulted me in some way. The first thing I want to do is curse them out or be rude right back. More and more, though, I am trying to stay mindful of my emotions. The last thing I want to do is give someone else the ability to control me by pushing my buttons, getting me to react.
Instead of getting sucked in, I try to remember myself, remember the person I am trying to be and remain calm. I reign in my biting retort, take a deep breath and speak in a more pleasant tone (it doesn't always work out that way LOL). A non-reaction or an opposite one tends to throw things off. A kind word, more often than not, goes a long way. If anything, when the cops come to break up the fight, at least there will only be once crazy, out-of-control person for them to look at.
Anger is draining and now a days, it seems, that most people need to keep all the positive energy that they can.
A gentle answer turns away wrath, but a harsh word stirs up anger -Proverbs 15:1